3CX apps doesn't make always your mobile ring Wednesday 8th November 2023 11:29:00

We're really unlucky. The parcel containing the new rugged telephones has been lost by the carrier ! New phones are ordered and will be installed in early January.

The order tracking shows that the delivery has been delayed and an expected delivery date this week !

New phones (Samsung XCover 5) should be delivered next Tuesday.

After 1 full working day no problems reported with the Samsung phone (= another confirmation that the problem is with the Ulefone model). I want to try for an extra day and then we will order new phones.

Confirmation that Ulefone phones are not of good quality. A Samsung rugged phone is ordered and should be delivered on Monday. We hope this phone model will fix the issue.

In the meantime we encourage you to use the web browser application and/or install the apps on your personal mobile. We can support you.

Our investigations lead us to believe that the problem lies with the rugged phones purchased (Ulefone Armor X10 pro) In particulary with their wifi management (the phone sometimes cuts off the wifi, a kind of uncontrolled standby mode).

To come to a conclusion some users use this phone but with a SIM or another phone for several days.

The problem still occurs ( at first sight only a few internal calls are impacted ). A case has been created to get help from the editor of the application.

At the same time, some wifi antennas are being repositioned (After Sales and Painting areas)

• Prioritisation of voice traffic was introduced yesterday. No new cases have been reported to us since. As it is a time to time problem, still under observation today.

• If 3CX apps is installed on your personal Android mobile phone, the energy saving settings can be the reason. We can help you with this.